Shipping & Delivery Policy
This Shipping & Delivery Policy applies to all purchases made from Tamatisoso / Lwani Foods (Pty) Ltd. By placing an order, you agree to the terms outlined below.
We strive to ensure your order reaches you safely and on time. Please review the information below to understand how shipping, delivery, and responsibility for goods are managed.
1. Order Processing Time
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Orders are processed within 3–5 business days after payment is received.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During high-demand periods, processing times may be extended.
Tamatisoso will notify you of any significant delays.
2. Shipping Methods & Delivery Timeframes
We use reputable third-party courier partners for nationwide delivery.
Estimated delivery times:
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Major cities: 3–5 business days
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Regional areas: 3–6 business days
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Outlying / remote areas: 5–10 business days
These are estimates only. Actual delivery times may vary due to courier capacity, weather, strikes, road conditions, load shedding, or other external factors beyond our control.
Tamatisoso/Lwani Foods is not liable for delays caused by third-party couriers.
3. Shipping Fees
Shipping fees are calculated at checkout based on:
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Delivery location
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Order weight/size
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Courier rates
Shipping fees are non-refundable, except where the error was directly caused by Tamatisoso.
4. Delivery Address Requirements
Customers are responsible for providing:
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A complete and accurate delivery address
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A reachable contact number
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Any relevant delivery instructions
Tamatisoso is not responsible for:
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Delays due to incorrect or incomplete addresses
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Lost parcels caused by incorrect customer information
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Additional re-delivery costs due to unsuccessful delivery attempts
If a parcel is returned to us due to address errors, reshipping fees will be charged to the customer.
5. Risk of Loss & Transfer of Responsibility
Ownership and risk transfer to the customer once:
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The order is collected by the courier, OR
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The order is delivered to the address provided, whichever occurs first.
We do not accept liability for:
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Theft or loss after delivery
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Spoilage or damage due to items left outside, in heat, or uncollected
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Courier mishandling beyond our control
If a parcel is stolen after delivery, the customer must file a claim directly with the courier.
6. Perishable Goods Disclaimer
For sauce, purée, paste, and seasoning products:
Perishable goods cannot be refunded due to missed deliveries or failed collection attempts.
7. Order Tracking
Once your order is shipped, you will receive:
If tracking information is delayed or unavailable, this is a courier system delay, not a Tamatisoso delay.
8. Failed Delivery Attempts
If the courier is unable to deliver due to:
The parcel may be:
Any re-delivery or return shipping charges will be paid by the customer.
9. International Shipping
If you plan to ship internationally, additional fees, customs duties, and longer delivery times may apply.
International shipping is available only on request and is subject to approval by Tamatisoso.
10. Damaged or Missing Items
If your order arrives damaged or incomplete:
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Notify us within 24 hours, including clear photos of the packaging and product.
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Keep all packaging for inspection.
Failure to report within 24 hours may invalidate your claim.
11. Contact Information
For any shipping-related queries:
📧info@tamatisoso.co.za
📞 0716658144
📍 Politsi, Tzaneen – Limpopo, South Africa
12. Policy Updates
Tamatisoso/Lwani Foods may update or amend this policy at any time.
The version displayed on our website at the time of purchase will apply.